Painless” Administrative Ways for States
with Budget Shortfalls to Preserve or 
Increase Medicaid and S-CHIP Program
Funding

J: Instructing Medicaid Staff Answering Patient Assistance
Lines to Ask Male Callers if They are Veterans---and then
Refer Veterans Having Trouble Finding Medicaid-Participating
Providers to the VA

Thomas P. McCormack 
05/07/04




 


"Painless" Main Page HIV Medicaid Main Page  

In all states, most doctors and other individual practitioners refuse to participate in
Medicaid because of low, late or red-tape-laden reimbursement. This means that every
month, many Medicaid patients call state and  local Medicaid patient information
telephone lines seeking the names of, or referrals to, providers who do accept Medicaid.
Staff answering these lines could be trained to inquire whether male Medicaid patient
callers—if they don’t obviously have the sorts of congenital-, juvenile- or adolescence-
onset disabilities that would have prevented military service in the first place--- are
veterans. If they are veterans with honorable or general discharges and have served
at least two years (but only 180 days for service before 1980),.then they could be
referred to the VA for care: “While we at Medicaid aren’t requiring you to go to the VA,
you do appear eligible for free medical care and prescriptions there---and they won’t turn
you away even though you’ are on Medicaid !”

While not all states have such widely-used Medicaid patient information lines, and not
all of those that do have them receive numerous calls from those seeking Medicaid-
participating providers, many such Medicaid information lines often do get such inquiries.
Moreover, states that distribute lists of participating providers to their Medicaid patients
would be wise to revise such materials to succinctly summarize VA medical care eligibility
rules and suggest that those veterans having trouble locating Medicaid providers go to the
VA, where they’ll be seen even if they are on Medicaid.

While, at first blush, this suggestion may appear somewhat disingenuous and even
cheekily flippant, the act is that even a small, but continuing, stream of identified
veterans who get voluntarily referred to the VA because  they can’t find a willing
Medicaid provider can significantly reduce state costs over the long term. But it’s
perfectly legal and proper for states to offer recipients such voluntary referrals---
providing that they don’t actually require veterans to go to the VA instead.

(Note: There’s nothing wrong with states sending mailers to all those male Medicaid
| patients most likely to be veterans---for example, non-institutionalized men without
juvenile-onset disabilities [which  would have prevented any military service by them
to begin with] who are disabled or over age 65 [the Census reports about 60% of 
them to be veterans], or perhaps just targeting those over about 55 [the last age band
subject to the universal military draft before its end in 1973, with about 35%/40% reported
as veterans by the Census]—simply urging them to voluntarily use their VA medical
care rights and listing VA hospital and clinic locations within the state.)

Section K: Identify and Enroll ADAP and State Pharmacy Assistance Recipients
and Applicants with Incomes Under 135% --and, by late 2005, also Those Under
150%-- of Poverty and Enroll Them in Medicare’s New Prescription Drug Coverage
(which begins in spring, 2004), by signing them up for QMB, SLMB and QI.


"Painless" Main Page HIV Medicaid Main Page  

“Painless” Administrative Ways For States With Budget Shortfalls to Preserve or
 Increase Medicaid and S-CHIP Program Funding
Section J